Privacy Policy

Effective Date: 10/6/2024

1. Introduction

Direct Access Supplies Limited (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data. We are a UK-based company located at 26 Drury Lane, Wicken, Ely, Cambridgeshire, CB7 5XY. Our company number is 2743461 and our VAT number is 599 4403 92.

2. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

  • Phone: (01353) 723 444
  • Email: sales@direct-access-supplies.co.uk
  • Address: 26 Drury Lane, Wicken, Ely, Cambridgeshire, CB7 5XY

3. Data Collection

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, phone number, email address.
  • Financial Information: Payment card details (processed securely).
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Data

We use the information we collect in the following ways:

  • To process your orders and manage your account.
  • To provide and improve our products and services.
  • To communicate with you, including sending order confirmations and updates.
  • To send you promotional materials, provided you have given consent.
  • To comply with legal obligations and regulations.

5. Legal Basis for Processing Your Data

We rely on the following legal grounds to process your personal data:

  • Performance of a Contract: Processing your data is necessary for the performance of a contract to which you are a party.
  • Consent: Where you have given explicit consent to the processing of your data for specific purposes.
  • Legitimate Interests: Processing is necessary for our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
  • Compliance with Legal Obligations: Processing your data is necessary for compliance with our legal obligations.

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party service providers who perform services on our behalf.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

7. Data Security

We have implemented appropriate technical and organizational measures to ensure the security of your personal data. These measures include encryption, access controls, and secure storage.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under data protection laws, you have the following rights:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You have the right to request correction of any incomplete or inaccurate data we hold about you.
  • Erasure: You have the right to request deletion of your personal data.
  • Restriction of Processing: You have the right to request restriction of processing of your personal data.
  • Data Portability: You have the right to request the transfer of your personal data to you or to a third party.
  • Object to Processing: You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us using the contact information provided above.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy.

11. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

12. Conclusion

Your privacy is important to us, and we are committed to protecting your personal data. If you have any questions about this Privacy Policy, please contact us.

Thank you for choosing Direct Access Supplies Limited.

Contact Us

Direct Access Supplies Limited

26 Drury Lane

Wicken, Ely

Cambridgeshire, CB7 5XY

Phone: (01353) 723 444

Email: sales@direct-access-supplies.co.uk

Company Number: 2743461

VAT Number: 599 4403 92