Effective Date: 10/6/2024
1. Introduction
These Terms of Business govern the sale of products and services by Direct Access Supplies Limited (“we,” “us,” “our”) to our customers (“you,” “your”). By placing an order with us, you agree to be bound by these terms. We are a UK-based company located at 26 Drury Lane, Wicken, Ely, Cambridgeshire, CB7 5XY. Our company number is 2743461 and our VAT number is 599 4403 92.
2. Orders
2.1 Placing Orders: Orders can be placed via our website, email, or phone. By placing an order, you warrant that you are legally capable of entering into binding contracts.
2.2 Order Confirmation: After placing an order, you will receive an email acknowledging receipt of your order. This does not mean that your order has been accepted. We will confirm acceptance by sending you an email that confirms the products have been dispatched.
2.3 Order Refusal: We reserve the right to refuse any order at our discretion. If we refuse an order, we will notify you as soon as possible and refund any payment received.
3. Prices and Payment
3.1 Prices: All prices are quoted in GBP and include VAT. Prices are subject to change without notice, but changes will not affect orders that have already been accepted.
3.2 Payment: Payment must be made at the time of order placement. We accept payment by credit card, debit card, and other payment methods as indicated on our website.
3.3 Late Payments: If you fail to make any payment due to us by the due date, we may charge interest on the overdue amount at the rate of 4% per annum above the Bank of England base rate.
4. Delivery
4.1 Delivery Times: We aim to deliver products within the estimated delivery times, but delays can occur. We are not liable for delays caused by events outside our control.
4.2 Delivery Charges: Delivery charges will be as specified during the order process.
4.3 Risk and Ownership: Risk in the products will pass to you on delivery. Ownership of the products will pass to you once we have received full payment, including any applicable delivery charges.
5. Returns and Refunds
5.1 Right to Cancel: You have the right to cancel your order within 14 days of receipt of the products. To exercise this right, you must inform us in writing and return the products in their original condition.
5.2 Faulty Products: If the products are faulty or not as described, you have the right to return them and request a refund or replacement.
5.3 Refunds: Refunds will be processed within 14 days of receipt of the returned products. Refunds will be made using the same method of payment used for the original transaction.
6. Warranty
6.1 Warranty Period: We provide a warranty for our products against defects in materials and workmanship for a period of [specify warranty period, e.g., one year] from the date of delivery.
6.2 Warranty Exclusions: The warranty does not cover damage caused by misuse, negligence, or normal wear and tear.
6.3 Making a Warranty Claim: To make a warranty claim, please contact us using the contact details provided. We may require proof of purchase and may ask you to return the product for inspection.
7. Liability
7.1 Limitation of Liability: Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the products you purchased.
7.2 Exclusion of Liability: We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.
8. Governing Law
These Terms of Business are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms
We may revise these Terms of Business from time to time. The latest version of the terms will be available on our website.
10. Contact Us
Direct Access Supplies Limited
26 Drury Lane
Wicken, Ely
Cambridgeshire, CB7 5XY
Phone: (01353) 723 444
Email: sales@direct-access-supplies.co.uk
Company Number: 2743461
VAT Number: 599 4403 92